Shipping policy

Shipping Policy

Last updated: 1st August 2026

This Shipping Policy applies to orders placed through the V-Art Ltd Co. online store. By placing an order, you agree to the terms below.

United States Shipping Only

V-Art Ltd Co. currently ships exclusively within the United States of America.

We ship to eligible addresses within the 50 U.S. states and the District of Columbia. We do not offer international shipping under any circumstances.

We do not ship to:

  • Countries outside the United States;
  • U.S. territories or possessions;
  • International freight-forwarding addresses;
  • Armed Forces Post Office addresses, including APO, FPO and DPO addresses; or
  • Any destination that UPS or FedEx cannot service.

If a destination is unavailable during checkout, we cannot ship an order to that location. Customers must not place an order using a false or alternative U.S. address for the purpose of forwarding products internationally.

Shipping Carriers

All orders are shipped using UPS or FedEx.

The available carrier services and shipping charges will be displayed during checkout. Unless the customer is offered and selects a specific carrier service during checkout, V-Art Ltd Co. reserves the right to select UPS or FedEx and the appropriate delivery service for the order.

We may select or change the carrier before dispatch when reasonably necessary because of parcel size, destination, service availability, operational requirements or delivery restrictions.

Order Processing

Orders are normally processed within 3-5 business days, excluding weekends and U.S. federal holidays.

Processing time begins after your payment has been successfully authorized. Processing time is separate from the estimated UPS or FedEx delivery time.

Additional processing time may be required during sales, holidays, product launches or periods of unusually high demand. If a significant delay affects your order, we will contact you using the email address supplied during checkout.

Shipping Rates

Available UPS or FedEx shipping services and their corresponding charges will be displayed during checkout.

Shipping charges may be calculated using factors including:

  • Delivery destination;
  • Parcel weight;
  • Parcel dimensions;
  • Selected delivery speed; and
  • Applicable carrier charges.

Customers are responsible for reviewing and accepting the shipping charge before completing their purchase.

Any free-shipping promotion will be subject to its advertised eligibility requirements and may exclude certain destinations, products or delivery services.

Delivery Estimates

Delivery estimates shown during checkout begin after the order has been processed and transferred to UPS or FedEx.

All delivery dates are estimates unless we expressly provide a written delivery guarantee. Delivery may be affected by carrier delays, severe weather, natural disasters, public holidays, transportation disruptions, peak shipping periods or other events outside our reasonable control.

We do not guarantee that an order will arrive by a particular date merely because the customer requires it for a holiday, convention, event, birthday or other deadline.

Address Requirements

Customers must provide a complete and accurate physical delivery address that can be serviced by UPS or FedEx.

This information must include:

  • Recipient’s full name;
  • Street address;
  • Apartment, suite or unit number;
  • City;
  • State;
  • ZIP code;
  • Telephone number; and
  • Email address.

We do not ship to PO boxes unless a compatible service is expressly offered and accepted during checkout.

Please carefully review your delivery information before submitting your order. Contact support@v-art.us immediately if you discover an address error.

We cannot guarantee that an address can be changed after an order has been submitted or processed. For fraud-prevention purposes, we may be unable to redirect an order to an address different from the address supplied or verified during checkout.

V-Art Ltd Co. is not responsible for delays, failed delivery or additional carrier charges caused by incomplete or inaccurate address information supplied by the customer. This does not limit any right that cannot legally be excluded.

Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email.

A shipping-confirmation email containing your UPS or FedEx tracking information will normally be sent after the parcel has been transferred to the carrier. Tracking information may take up to 48 hours to begin displaying movement.

If you have not received your order-confirmation or shipping-confirmation email, please check your spam or junk folder before contacting support@v-art.us.

Split Shipments

Products from the same order may occasionally be shipped separately because of their size, availability or fulfillment location.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple parcels.

Carrier Delays

Once a parcel has been transferred to UPS or FedEx, its movement and delivery schedule are controlled by that carrier.

V-Art Ltd Co. is not responsible for delays caused by UPS, FedEx or events outside our reasonable control. However, we will provide reasonable assistance when a carrier investigation is required.

A carrier delay does not automatically entitle the customer to cancel or receive a refund for an order unless applicable law requires otherwise.

Delivered but Not Received

If UPS or FedEx tracking shows that a parcel was delivered but you cannot locate it, please:

  1. Check around the delivery location, including porches, entrances, garages, parcel lockers and designated safe places;
  2. Ask household members, neighbors, reception staff or building management whether they accepted the parcel;
  3. Confirm that the delivery address on your order is correct;
  4. Review any delivery photograph or notice provided by UPS or FedEx; and
  5. Contact the carrier directly for additional delivery information.

If the parcel remains missing, contact support@v-art.us promptly with your order number and tracking information.

We may request that UPS or FedEx open a delivery investigation. The customer may be required to provide a written declaration, police report or other reasonable evidence depending on the circumstances and carrier requirements.

We will determine the appropriate resolution after reviewing the carrier’s findings and available evidence.

Lost Shipments

A shipment is not considered lost merely because tracking has temporarily stopped updating or delivery has been delayed.

If tracking has not updated for an extended period, contact support@v-art.us. UPS or FedEx may need to complete its investigation or claims process before the parcel can be confirmed lost.

If a parcel is confirmed lost before delivery, we will provide an appropriate replacement or refund, subject to product availability and applicable law.

Products Damaged During Shipping

Please inspect your order immediately after delivery.

If an item arrives with material shipping damage, contact support@v-art.us promptly and provide:

  • Your order number;
  • Clear photographs of the damaged product;
  • Photographs of the external shipping box or mailer;
  • Photographs of the internal packaging;
  • A photograph of the UPS or FedEx shipping label; and
  • A detailed description of the damage.

You must retain the product and all packaging while the claim is being reviewed. UPS or FedEx may require the product and packaging to be available for inspection.

Damage, cosmetic imperfections, repairs or packaging conditions clearly disclosed on an Outlet or Refurbished product page before purchase will not be treated as undisclosed shipping damage.

Depending on the circumstances, available inventory and applicable law, the appropriate remedy may include repair, replacement, store credit or refund.

Refused, Unclaimed and Undeliverable Shipments

A parcel may be returned to us if:

  • The customer refuses delivery;
  • The delivery address is incomplete or incorrect;
  • The recipient is unavailable;
  • The parcel is not collected from a UPS or FedEx location;
  • Required delivery instructions are not completed; or
  • UPS or FedEx cannot complete delivery.

If a parcel is returned to us, we will contact the customer after it has been received and inspected.

Original shipping charges are non-refundable except where required by law. The customer may also be responsible for return-to-sender charges and the cost of any authorized reshipment when the return resulted from an incorrect address, refusal of delivery or failure to collect the parcel.

We will not reship a returned parcel until the customer confirms a valid U.S. delivery address and pays any applicable reshipping charges.

Refusing or failing to collect a shipment does not automatically cancel the order or create a right to a refund.

Freight Forwarders and Reshipping Services

Orders placed using a U.S. freight forwarder, parcel-forwarding company, export service or reshipping service may be refused or cancelled.

If we accept an order addressed to such a service, our delivery obligation is completed when UPS or FedEx confirms delivery to the U.S. address supplied during checkout, except where applicable law provides otherwise.

V-Art Ltd Co. is not responsible for loss, damage, delay, customs charges or other issues occurring after a third-party forwarding service receives and exports the parcel.

All Sales Final

All products sold through this Outlet website are Final Sale.

We do not offer voluntary returns, exchanges, cancellations, store credit, price adjustments or change-of-mind refunds.

Shipping charges are non-refundable after an order has shipped, except where applicable law requires otherwise.

Please review our Refund Policy for complete information about Final Sale products and the limited circumstances in which a legally required remedy may be available.

Order Cancellation by V-Art Ltd Co.

We reserve the right to cancel an order if:

  • The product is unavailable;
  • Payment cannot be authorized;
  • We identify a pricing or inventory error;
  • The delivery address cannot be serviced by UPS or FedEx;
  • The delivery address is outside the United States;
  • The order uses a freight-forwarding or export address;
  • The order is suspected of fraud or unauthorized activity; or
  • We are otherwise unable to lawfully fulfill the order.

If we cancel an order before shipment, the amount charged for the cancelled products and their associated shipping will be refunded to the original payment method.

Applicable Consumer Rights

Nothing in this Shipping Policy excludes, restricts or waives any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

Where applicable law provides a mandatory delivery, cancellation, refund or other consumer right that conflicts with this policy, the legally required right or remedy will apply.

Contact Us

For shipping questions, contact:

V-Art Ltd Co.
Email: support@v-art.us
Business address: 3939 Lavista Rd Ste E, #363, Tucker GA, 30084 USA.
Telephone: +1 (706) 441-9424