Refund policy

All Sales Final — No Returns Policy

Last updated: 1st August 2026

All products sold through this website are offered on a FINAL SALE basis.

We do not offer or accept voluntary returns, refunds, exchanges, cancellations, store credit or price adjustments. This policy applies to all merchandise, including products described or labelled as:

Outlet; Refurbished; Imperfect; Sample; Seconds; Clearance; or Final Sale.

Please carefully review the product description, condition, photographs, measurements and sizing information before completing your purchase.

Product Condition

Products sold through this Outlet website may include:

  • Customer returns;
  • Refurbished or repaired products;
  • Discontinued or clearance merchandise;
  • Samples or ex-display products;
  • Products without their original packaging;
  • Products with damaged, replaced or non-original packaging;
  • Products with cosmetic imperfections; or
  • Products showing signs of previous handling.
  • Known imperfections and relevant condition information will be disclosed on the product page where reasonably possible.

By completing your purchase, you acknowledge that:

  • You have reviewed the product description and condition information;
  • You understand that the product may not be in brand-new or perfect condition;
  • You accept all defects, repairs, imperfections and packaging issues disclosed before purchase; and
  • The purchase is final and cannot be voluntarily returned, refunded or exchanged.

An imperfection, repair, cosmetic issue, packaging issue or sign of previous handling that was disclosed before purchase will not be treated as an undisclosed defect.

Sizing and Order Selection

Customers are responsible for selecting the correct product, size, colour and quantity before completing their order.

We do not offer returns, refunds or exchanges because:

  • An item does not fit;
  • The wrong size, colour or product was selected;
  • The customer changes their mind;
  • The order was placed accidentally;
  • A duplicate order was placed;
  • The customer no longer wants or requires the item; or
  • The item contains a condition or imperfection disclosed before purchase.

Damaged, Incorrect or Undelivered Orders

Please inspect your order immediately after delivery.

Contact support@v-art.us promptly if:

  • You receive a materially different product from the one ordered;
  • The item arrives with material damage that was not disclosed before purchase;
  • Part of the order is missing; or
  • The order is not delivered.

Your message must include your order number, a detailed description of the issue, and clear photographs of the product, packaging and shipping label where applicable.

We will review the available evidence and determine the appropriate remedy. Depending on the circumstances and applicable law, this may include repair, replacement, store credit or a refund.

Do not send any product back to us unless we have provided written authorization and return instructions. Unauthorized returns will not be accepted.

Disclosed Defects and Imperfections

A customer cannot claim that a product is defective, damaged or misdescribed solely because of a condition that was clearly disclosed on the product page before purchase.

This does not apply to a separate material defect or issue that was not disclosed and could not reasonably have been expected from the product’s description.

Cancellations

Orders cannot be cancelled once submitted. Please check your delivery address, product selection, size, colour and quantity carefully before completing checkout.

We may cancel and refund an order if we cannot fulfil it, suspect fraud, identify a pricing or inventory error, or are otherwise unable to complete the transaction.

Refunds Required by Law

If we determine that a refund is required, it will be issued to the original payment method within 10 business days of approval, or within any shorter period required by applicable law.

Your bank or credit-card provider may require additional time to process and post the refund.

European Union 14-Day Cancellation Period

If merchandise is being shipped to a consumer within the European Union, you generally have the right to cancel an eligible online order within 14 days of receiving it without providing a reason.

After notifying us of your cancellation, the item must be returned within the legally applicable period. You may inspect the product only as you would reasonably be permitted to inspect it in a physical store. We may reduce the refund to reflect diminished value caused by handling beyond what was necessary to establish the product’s nature, characteristics and operation, where permitted by law.

Statutory exceptions may apply, including to personalized products and sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

The Final Sale status of an Outlet or Refurbished product does not override a cancellation or return right that cannot legally be excluded.

Applicable Consumer Rights

Nothing in this policy excludes, restricts or waives a consumer right or remedy that cannot legally be excluded under applicable federal, state or international law.

Where applicable law provides a mandatory cancellation, return, refund or other consumer right that conflicts with this policy, the legally required right or remedy will apply.

Except where such a right or remedy is required by law, all purchases are final and no returns, refunds or exchanges will be accepted.

For questions concerning this policy, contact support@v-art.us before placing your order.